Expect present and responsive service from your technology provider.

Service with a Smiley™ is a company-wide standard for building relationships with our partners.

End-to-end Support

Speak to a person on every level of our support model.

Value

We work to go further than what’s asked in every interaction.

Experience

Your experience combined with our expertise is the competitive edge.

Service with a Smiley™

We know that a company is only as good as its employees and we’re a team of innovative collaborators. It’s also a culture that profmotes a true work-life balance and that’s why we offer great benefits and generous time off.

An Added Value

Every interaction is an opportunity to add value and build relationships.

Personal Service

"I love getting to know our partners on a personal level. When we're working with them it helps to know where they're coming from."

Jilinda Barnes

Deposit Product Support Representative

Keeping People First:

How Smiley Technologies Built Trust in Adversity

Read the Case Study

Timely

We do what we say when we say we are going to do it.

Relevant

We stay current with the industry and needed products.

Uncommon

Our partners are human beings with lives, families, and jobs. Let’s make their days, not complicate them. We want to WOW them.

Sincere

Every interaction is rooted in our partners’ best interest for positive outcomes.

Thoughtful

We take the time to fully understand our partners’ needs and provide a complete resolution.

80%

Calls Answered <20 Seconds

6 min

Average Call Length

91%

Same Day Resolution

7am - 7pm CST

Accommodating our partners in all time zones

Little Rock, AR

Live conversations every time

Service Level Agreements

Communication is based on a 1-4-8-24 hour priority system

See Our Process

People

OUR PEOPLE

THE SMILEY STORY

CULTURE/CAREERS/VALUES

Process

OUR PROCESS

SERVICE WITH A SMILEY

Technology

CORE BANKING

DIGITAL BANKING

GATEWAY API INTEGRATION

MODERN ARCHITECTURE

NETWORK/IT

service with a smiley™