The smiley process

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Partner with a trusted advisor who understands the industry

We’re committed to working with your bank to help you grow and support your customers.

Partnership

We work together to uncover inefficiencies and find solutions.

Experience

Service with a Smiley is a company-wide standard for building relationships with our partners.

Growth

If you grow, we grow...

Real relationships deliver real results

Build a strong partnership that paves the way for thoughtful integration of technology.

People-Focused Technology

Everything goes back to people. It’s people who write the systems, who install the systems, who teach the systems

Real-Time Feedback

Regular conversation about challenges provides a path for long-term solutions.

Focused on Relationship

“One of the first things I realized about Smiley when I came on board was the relationship between the business and our partners.”

Zac Hedrick

Customer Experience Manager

Service with a Smiley Support Structure

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Smiley Area

Focus

Assigned Resources

Product

Deposits, Loans, E-Banking

Relationship Manager, IT SME

IT/Workspace

Technology, Projects

Product SME, Executive Team

Strategy

Business Strategy, Relationship Roadmap

Team Member

Executive

Executive Priorities

Executive Team Member

People

OUR PEOPLE

THE SMILEY STORY

CULTURE/CAREERS/VALUES

Process

OUR PROCESS

SERVICE WITH A SMILEY

Technology

CORE BANKING

DIGITAL BANKING

GATEWAY API INTEGRATION

MODERN ARCHITECTURE

NETWORK/IT